FAQ
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We Keep Our Promises
At Aspire Health Care, our primary focus is on helping our clients live safely, comfortably, and independently in the place they call home.
Home is where comfort lives—and where community connection thrives.
- Medicaid
- State, county, and municipal programs
- Private pay clients
- Workers’ compensation plans
- Commercial health insurers
- Long-term care insurance
- Medicare
Our care team is here to help you navigate these options, ensuring you get the support you need without unnecessary stress. Let Aspire Health Care be your partner in comfort, care, and independence.
Online Bill Pay
At Aspire Health Care, we accept a wide range of payment options to ensure our services are accessible to the families who need them most. These include: Medicaid programs, Veterans benefits ,State and local government assistance programs, Long-term care insurance, Private pay.
Our care team will work closely with you to explore your eligibility, coordinate benefits, and simplify the payment process—so you can focus on what matters most: quality care at home.
Frequently Asked Questions
What services does Aspire Healthcare provide?
Aspire Healthcare offers comprehensive non-medical home care services designed to help elderly individuals and adults with disabilities or those recovering from surgery maintain their independence at home. Our services include personal care assistance, companionship, light housekeeping, meal preparation, medication reminders, transportation, and assistance with daily activities.
Who can benefit from your services?
Our services are ideal for seniors who need assistance with daily activities, adults with physical or cognitive disabilities, individuals recovering from surgery or illness, and anyone who would benefit from companionship and support to remain safely in their own home.
Do you provide medical care?
No, Aspire Healthcare is a non-medical home care agency. We do not provide skilled nursing, medical treatments, or clinical services. However, we can assist with medication reminders and coordinate with your existing healthcare providers to ensure continuity of care.
What's the difference between medical and non-medical home care?
Non-medical home care focuses on assistance with activities of daily living, companionship, and household tasks. Medical home care involves skilled nursing services, wound care, IV therapy, and other clinical treatments that require licensed medical professionals.
How do I know if I need home care services?
Consider home care if you or your loved one has difficulty with daily activities like bathing, dressing, meal preparation, or housekeeping, feels isolated or lonely, has had recent falls or safety concerns, is recovering from surgery or illness, or if family caregivers need respite.
How do I get started with Aspire Healthcare?
Getting started is simple. Contact us for a free consultation where we’ll assess your needs, discuss available services, create a personalized care plan, and match you with suitable caregivers. We can often begin services within 24-48 hours.
Is there a minimum number of hours required?
We offer flexible scheduling to meet your needs, from a few hours per week to 24-hour care. There’s no strict minimum, and we work with you to create a schedule that fits your lifestyle and budget.
How do you select your caregivers?
All Aspire Healthcare caregivers undergo thorough background checks, reference verification, skills assessment, and comprehensive training. We carefully match caregivers to clients based on personality, experience, and specific needs to ensure the best possible fit.
Are your caregivers bonded and insured?
Yes, all our caregivers are bonded and insured. Aspire Healthcare carries comprehensive liability insurance to protect both our clients and our staff.
Can I request a different caregiver if needed?
Absolutely. We want you to feel completely comfortable with your caregiver. If for any reason you’d like to request a change, simply contact our office and we’ll work quickly to find a better match.
What kind of training do your caregivers receive?
Our caregivers receive training in personal care assistance, safety protocols, emergency procedures, communication skills, working with seniors and individuals with disabilities, and ongoing education to stay current with best practices.
How much do your services cost?
Our rates vary depending on the level of care needed, hours of service, and scheduling requirements. We provide transparent pricing and will discuss all costs during your initial consultation. We offer competitive rates and work to find solutions that fit your budget.
What payment methods do you accept?
We accept private payment, credit cards, checks, and some insurance plans. We can also help you explore options like long-term care insurance, veterans benefits, and other potential funding sources.
How do you create a care plan?
We conduct a comprehensive assessment during your free consultation to understand your specific needs, preferences, and goals. Based on this assessment, we create a personalized care plan that can be adjusted as your needs change over time.
Can services be adjusted as needs change?
Yes, we understand that care needs can fluctuate. We regularly review and adjust care plans to ensure they continue to meet your changing needs. Additional services can be added or reduced as necessary.
Do you provide emergency or last-minute care?
While we prefer advance notice to ensure proper caregiver matching, we understand emergencies happen. We maintain a network of available caregivers and will do our best to accommodate urgent requests.
What if my regular caregiver is sick or unavailable?
We have backup caregivers available to ensure continuity of care. We’ll send a qualified substitute who has been briefed on your care plan and preferences.
How do you ensure quality of care?
What safety measures are in place?
Our safety protocols include thorough caregiver screening, regular safety assessments of the home environment, emergency response procedures, medication reminder protocols, and coordination with family members and healthcare providers.
Who can I contact if I have concerns?
We have a 24/7 on-call system for emergencies and concerns. You can always reach a supervisor or manager who can address any issues promptly. We encourage open communication and take all feedback seriously.
How are families kept informed?
We maintain regular communication with families through scheduled updates, care logs, family meetings when requested, and are always available to discuss concerns or changes in care needs.
Can family members be involved in the care plan?
Absolutely. We encourage family involvement and can include family members in care planning meetings, regular updates, and decision-making processes while respecting the client’s privacy and preferences.
Do you provide respite care for family caregivers?
Yes, we understand the importance of respite care. We can provide temporary relief for family caregivers, whether for a few hours, overnight, or extended periods to allow family members to rest and recharge.
What are your office hours?
Our office is open Monday through Friday from 8:00 AM to 6:00 PM, with 24/7 on-call support available for emergencies or urgent needs.
How quickly can services begin?
In many cases, we can begin services within 24-48 hours of your initial consultation, depending on your specific needs and caregiver availability.
Do you serve my area?
How do I contact Aspire Healthcare?
Funding Sources
At Aspire Health Care, our goal is to provide peace of mind by making the payment process simple and stress-free. Our experienced reimbursement specialists are here to assist you every step of the way—they’ll handle the paperwork, verify your eligibility, coordinate with your payor, and manage billing directly on your behalf.
- Medicaid, Managed Care, and Medicaid Waiver Programs
- Veterans Aid & Attendance Benefits
- Long-Term Care Insurance (LTC)
- Private Pay
- Medicare Advantage Plans
- Private Insurance Plans
- Workers’ Compensation
